Return and Refund Policy

We hope you are satisfied with our camping products and services. If you are not satisfied with the received product, we will provide a return and refund.
1. Return conditions
You can request a return within 7 days after receiving our product. The returned product must be unused, undamaged, and maintain its original packaging (including product labels) intact. If you receive any products with quality issues, please contact us for return processing.
2. Refund Policy
The buyer can return or exchange the product within 7 days after receiving it, and the buyer is responsible for the transportation of the product back and forth for non quality issues. Once we receive and inspect the returned product, we will process the refund within 7 working days after receiving the product. However, we will not refund any shipping and handling fees incurred for non return items.
3. How to return goods
Please contact us through our website or customer service department to initiate the return process. We will provide you with detailed return instructions and a return address.
4. Attention
We will not accept unauthorized returns, nor will we accept return requests that do not comply with our return policy. If you have any questions or need assistance, please feel free to contact our customer service team at any time.
5. Change our return and refund policy
We reserve the right to change our return and refund policies at any time. Any changes will be posted on our website and will take effect immediately.
contact us
If you have any questions or concerns about our return and refund policy, please contact us through the following contact information.

Faye Melanie Joan West
COSMICCRAFTER LIMITED
+44 7361630716
FayeMelanie8923@outlook.com
2 Lopes Drive， Plymouth，England，PL6 7PH